Your HOA's AI community agent, right in WhatsApp
HOAist answers questions. Other solutions collect information.
Your community's own agent, with a name you choose. It answers residents from your governing documents and Florida rules and tells them where the answer came from. Send it a photo of a problem and it files the report with the right committee, then follows up in the same chat.
A form files a question. An agent answers it.
Most HOA tools give residents a form, then a volunteer has to reply later. HOAist starts with the answer.
With a form
- Hunt for the link or the right email
- Pick a category and type it all out
- Wait for a volunteer to look it up
- Get a reply days later, maybe
With your HOAist agent
- Ask in WhatsApp, the way you'd text a neighbor
- Get answers with the page number
- If it's a problem, it's filed and routed for you
- Hear back in the same chat when it's handled
If you can send a WhatsApp, you can ask your agent.
An agent your community names
Your agent isn't a generic help desk. Your board picks its name and personality and puts your logo on it. It has a dedicated WhatsApp number, so residents save one contact for everything HOA.
- Name: anything that fits your community.
- Persona: warm and chatty, or short and to the point.
- Look: your community's logo as the profile picture.
- Knowledge: your governing documents, ARC guidelines, and board-confirmed answers.
We set it up with you. No volunteer has to configure anything.
Example names for fictional communities
See a problem? Send a photo.
Residents don't pick categories or fill in fields. They snap a picture and say what happened. The agent handles the rest.
- 📷
Photo
"A car just tailgated in behind me at the north gate."
- #
Ticket #231
Gate tailgating · North gate · photo attached.
- ➜
Security Committee
The agent works out who handles it and routes it there automatically.
- ✓
Update
"Security reviewed the gate camera. Thanks for reporting it." The update arrives in the same chat.
The same goes for broken sprinklers, streetlights that are out, lost pets, and suspicious vehicles.
Answers that get smarter, with the board's OK
When a resident asks something your documents don't cover, the agent doesn't guess. It asks the board. Once a board member confirms the answer, the agent remembers it for the next resident who asks.
Your agent only repeats what your documents say or what your board has confirmed.
Built for Florida HOAs
HOAist started in Florida and knows the questions Florida communities get.
Florida rules alongside yours
Your agent combines your documents with Florida statutes (Chapter 720 for HOAs, 718 for condos) and county rules, and says which one it's quoting.
Gated communities
Guest access, gate procedures, tailgating reports, and vehicle rules.
Storm season
"When can shutters go up?" and "Where do I put yard debris?" get answered from your own rules.
Seasonal residents
Snowbirds and renters get the same answers from anywhere, in an app they already use.
"How many noise violations has Lot 5 had in the last 30 days?"
Three, on Sept 12, Sept 20 and Oct 2. All went to the Compliance Committee. Want the photos and notes?
For the board
- Ask in plain English. You don't have to build or filter a dashboard.
- Export anytime as a zip of spreadsheets, documents, and photos.
- Each HOA's documents stay with that HOA. Communities are kept separate.
- Survives board turnover. It's hosted and maintained for you, so nothing walks away when volunteers change.
Why residents will actually use it
Spreadsheet and work-management tools like Smartsheet are great for tracking work behind the scenes. Here's how they compare as the "front desk" your residents talk to.
| Feature | HOAist | Smartsheet |
|---|---|---|
| How residents reach it | ✓Send a WhatsApp message to the community's own number | ~Find a link or QR code, then fill in a web form |
| Answers resident questions | ✓Yes, in plain English, with the source | ✕Forms collect information; they don't answer questions |
| Knows your governing docs & FL law | ✓Uses your documents plus Florida and county rules, and shows the source | ✕Not built in. Can store files, but residents can't ask about them |
| Report an issue | ✓Just describe it: "gate tailgater," "lost dog," "broken light" | ✓Web form. The resident chooses a category |
| Photos | ✓Snap and send right in the chat | ✓Upload as a form attachment |
| Routing to committees | ✓Automatic. HOAist works out who should handle it | ~Automation rules a volunteer sets up, based on the category picked |
| Status updates to resident | ✓One-to-one, in the same chat | ~Email notifications, if configured |
| Board questions & reports | ✓Ask in WhatsApp: "How many noise violations has Lot 5 had in 30 days?" | ~Dashboards and reports. Open the app and build or filter views |
| Setup effort | ✓Pre-built for HOAs. We set it up for you | ~A volunteer designs the sheets, forms, and automations |
| Ongoing maintenance | ✓Hosted and maintained for you. Export your data anytime | ~A volunteer maintains it. The know-how can leave when they do |
| Learns over time | ✓Answer a new question once and it's reused automatically | ✕Records stay put, but nothing gets answered automatically |
| Best at | The front desk: talking with residents | The back office: tracking projects and work |
✓Yes ~Partly / takes setup ✕No
Where Smartsheet shines
- Back-office tracking: projects, vendors, budgets
- Gantt charts and timelines for big jobs like repaving or a clubhouse renovation
- Automations: alerts, approvals, and assignments
- Dashboards and reports for board meetings
- Free seats for viewers; anyone with the link can submit a form
If your board already runs its projects in Smartsheet, keep doing it. It's a strong tool.
Better together
You don't have to choose. Let each tool do what it's best at:
- HOAist is the front desk residents use: answers, reports, and updates in WhatsApp.
- Smartsheet stays the board's back office for projects and planning.
- Coming option: sync HOAist tickets into Smartsheet. Today, export everything anytime as a zip of spreadsheets, documents, and photos.
Smartsheet is a trademark of Smartsheet Inc. Comparison based on publicly available information as of October 2026. WhatsApp is a trademark of Meta Platforms, Inc. HOAist is not affiliated with either company.
Try the demo
Message Par, the agent for our fictional community "Demo Lakes," on WhatsApp. Ask a rules question or report a pretend issue.
+1 561-878-0275 WhatsApp only, not SMS
Par is just our demo agent. Your community's agent gets the name you choose.
Questions? Contact us.